Millennials and the Dreaded Phone Call
According to Youth Employment Decade, there is one thing that binds Generations X, Y, and Z together. What is that, you ask? The nickname, “Generation Mute,” which refers to the way young individuals are almost addicted to using their phones. However, as many surveys have found, this Generation Mute detests one basic, founding function of the phone – audio calls. Here are some surveyed results1 on why the younger generations hate talking on the phone, and what that means for your business’s website.